Implementing AI in Utility Organisations, across departments, within existing systems, with the right guardrails is a different challenge to running a successful proof of concept. Most utilities are somewhere in the middle of the journey: past the early experiments, but not yet leveraging AI at scale.
This discussion uses the AI Readiness and Maturity Matrix as its central frame - helping utilities understand where they sit today, what is preventing them from scaling, and what capabilities they need to build next. It looks at what closing that gap requires, from people and governance questions to the technology decisions, and what the organisations making progress have done differently.
- What is stopping AI programmes from moving beyond the pilot stage? Where do utilities sit on the maturity curve today?
- How can AI fit into current systems and workflows, rather than building around them?
- What accelerators have worked? What role have partnerships played in helping utilities move faster across AI integration?
- Building trust in the tech: how do People and AI products best integrate together post POV?
- Where should utilities companies focus first to get real returns from AI investment?
- How can utilities projects prove that AI is creating measurable business and operational value?
- What does appropriate human oversight look like when AI is embedded in operational decisions?
- Towards business-as-usual: what would it take for AI to become as unremarkable in utilities as any other tool?
- If you were an organisation starting this journey in 2026, what would be your main advice to scaling AI?
Panellists include:
Ritika Wattan
Head of Strategy
SSE Energy Solutions
Nitish Mittal
Partner
Everest Group
Joseph Tabita
Energy Commodities Lead
Publicis Sapient
About Publicis Sapient
Publicis Sapient is a digital transformation partner helping established utility organisations get digitally enabled, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our customer obsession combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses by designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com/energy-commodoties.
Hungry for more? Check out
Future of Utilities Summit
Join senior attendees at UK's premier utilities conference.
Have a story to share?
Book a call with us to learn more.
Lewis Suckling Business Development Manager Future of Utilities
Stay in the loop with Future of Utilities
Subscribe to our newsletter to receive news, insights and special offers.