Utilities have digitised a huge amount of their operations. But field execution, the actual work happening every day across the network, is where that digital layer largely disappears. The knowledge generated during that work, the conditions, the decisions, the operational judgment built up over years, almost none of it gets captured.

Veronica Molina, Business Development Manager at Bludigit, reframes the question. The issue for utilities is not how to do the same work with fewer people. Utilities are asset-heavy and CapEx-intensive. The real question is how to make better decisions about a 50-year asset base. And that starts with capturing what actually happens in the field.

WorkOnSite, Bludigit’s field operations platform, is built around that principle. Every job recorded, every decision captured and stored over time. When a senior technician retires, the knowledge stays. At Italgas, one of Europe’s largest gas distribution networks, that data is now being combined with AI to surface patterns across thousands of jobs that were always there but never visible.

Watch the video to hear Veronica explain why field operations data is the missing piece in energy digitisation, and what becomes possible when you start building it properly.