Kraken Technologies is the operating system for energy and utilities: a cloud-based platform that helps energy suppliers, network operators and water companies serve customers better, run leaner operations and speed up the energy transition.

About Kraken Technologies

Founded in 2016 within Octopus Energy, Kraken has grown into a global utility technology platform used in more than 15 countries. Today it supports over 90 million customer accounts, manages up to 15GWh of energy every day and holds an 84% client Net Promoter Score.

Kraken’s utility software platform

• Customer management – billing, customer service and account management on a single platform
• Asset optimisation – residential flexibility that coordinates EVs, heat pumps, batteries and smart home devices
• Field management – scheduling and managing field engineers and site work
• Network and distribution management – tools for network operators running smarter, more flexible grids
• Generation asset optimisation – getting more value from renewable generation assets

Trusted by leading energy and water companies

Kraken’s clients include Octopus Energy, EDF, E.ON Next, Plenitude, Origin Energy, Tokyo Gas, National Grid, Ergon Energy, Good Energy and Portsmouth Water. Its work has been recognised by TIME Best Inventions 2025, the CNBC Disruptor 50 2025 and the Reuters Global Energy Transition Awards 2026.

Kraken at Future of Utilities

As a Future of Utilities partner, Kraken shares how software, data and AI are changing customer experience, flexibility and grid operations for utilities across the UK and Europe.

Learn more about Kraken Technologies at kraken.tech.