We develop advanced mobile workflow solutions and analytics specifically for companies with large field-based service teams. Our solutions not only facilitate the flow of information between the head office and the field, they also provide business insights to improve operational performance. Typically by identifying ways to increase productivity, improve customer service and support employee engagement. Which is why some of the biggest names in Service trust us to run their mobile workforce operation.

Our Operational Performance Analytics (OPA) gives real-time visibility of a field-based workforce and breaks down their various daily tasks into a series of easy to understand dashboards and reports. The application enables managers to get granular detail of each shift, which provides a broader understanding of operational and employee performance that day, or any historic time period.  Business insights like these help managers to identify opportunities to improve, and small marginal gains lead to big overall impact.

Find out more at www.cognitiq.com