Robert Freeman

Customer Engagement Manager, Thames Water
Robert Freeman is the Customer Experience and Change Manager for Thames Water’s Customer Programmes department. Customer Programmes at Thames incorporates every activity that takes place within a customer’s home, as well as Thames Water’s Smart Metering programme.
Since joining Thames Water in 2017, Robert has led on a number of strategic initiatives to ensure Thames Water are providing the very best customer experience through their Metering programme, including introducing a new customer billing journey and new customer engagement strategies.
Robert has a passion for customer experience and is keen to share his insights from working on the UK’s largest smart water meter rollout.

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