Matthew is responsible for both npower’s home and small business response to evolving public policy plus defining and commissioning services to support npower customers most in need.  A policy-geek at heart and a change manager by training, over the last few years, Matt has redefined npower’s charitable projects and partnerships, generating greater business buy-in and advocacy by aligning them alongside npower’s main business activities. Recently two key initiatives, the npower Fuel Bank® (a project with the Trussell Trust to tackle the ‘heat or eat’ choice that some families have to make) and npower’s Macmillan Fund have won prestigious awards recognising both their innovative nature and the positive outcomes delivered for clients.  Recently Matt established a charitable foundation to enable additional energy support to be provided to vulnerable families in absolute crisis, whilst also driving a renewed focus on delivering great customer outcomes back into npower’s business.