As Director of Customer Experience, Lissa is passionate about getting things right for customers by understanding and resolving their issues. She strives to make sure we listen to, learn from and acknowledge our customers, so that we exceed their expectations.

Lissa chairs the industry subgroup for complaints which is currently looking to create a memorandum of understanding (MOU) to support customers with complaints and, ultimately, support best practice and cross-industry working.

As the water market grows, Lissa is keen to continue developing a world-class digital experience for customers and support businesses with their utilities. She strongly believes that the customer should be at the heart of everything we do.