Katy joined Southern Water in August 2021 as Chief Customer Officer, with responsibility for customer services, retail, new developments, corporate affairs and community strategy. 

Previously Katy was Chief Strategy and Customer Officer at Go-Ahead, the FTSE 250 international passenger transport business, leading commercial development, innovation, strategy and sustainability.  

Katy has held director-level roles in financial and professional services and hospitality  including Kroll, VTB Bank and IG Group where she led change programmes in digital, retailing, reputation and marketing.  

Katy is a Non-Executive Director of England’s largest housing and care provider Anchor; an advisor to Zipabout, the transport data start-up; and advisory board member at micro-donation charity Pennies.   She was previously Chairman of digital ecommerce provider OnTrack Retail, chair of the rail industry (RDG) customer board and is a founding member of the Business in the Community Place initiative.