James Leech

Head of Digital, Technology and Innovation, Sainsbury’s

I work across the Sainsbury’s group having spent most my career working for Argos.

After University (I studied Management Science and Computer Science) I worked my way up through the various management positions in stores, and then became a regional manager. After briefly running a division for Argos I moved into Head Office and I became responsible for the development of customer service within stores. Whilst doing this role I became involved in creating the current strategic road map for Argos, specifically around multi-channel customer service, and this then led to me moving HRG contact centres. I was responsible for the operation and improvement of contact centre services for Argos, before moving into a more specialised strategic role looking at developing the groups digital customer service channels and services, and also enhancing contact centre technology. My current position is the Head of Change, Digital and Technology for Sainsbury’s and Argos Customer Management Centres, where I have been developing our 2022 CMC Strategy and Operating Model.

Outside of work I have 3 amazing children who take up a lot of my time. But I also love sport and fitness specifically football and formula 1. I’m currently dedicating myself to personal fitness and trying to compete in as many triathlons as possible. I also love taking my family abroad on caravan holidays and nothing relaxes me more than cooking on a Friday night with a glass of red in my hand!!

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