Ian Blackburn is an Influential leader with a sustained record of success in Customer Operations, Change & Transformation, and ITC leadership in international companies. With over 6 years of experience in leading customer operations and automation programmes at some of the utilities market’s biggest names, Ian has an extensive background of leadership roles in diverse service organisations, creating and leading operational, technical, cultural and strategic change across all levels.

Ian has recently joined Blue Prism Cloud as Customer Success Manager, where his strong analytical, problem solving and decision-making skills combined with a passion for customer care and quality are being put to use supporting customers through their Intelligent Automation journey.