Aswin Peter is the Senior Product Lead – Customer Experience & Product Strategy at British Gas. He is a senior product and customer experience leader working in the energy and utilities sector. His expertise spans AI, digital transformation and product strategy, with a particular focus on designing customer experiences that deliver measurable business impact. He has led large-scale digital products and customer propositions across complex, regulated environments, helping organisations translate advances in AI and data into services that customers trust, adopt and value. A regular industry speaker and awards judge, Aswin is known for bringing a pragmatic perspective on the intersection of technology, customer behaviour and commercial strategy, and on how energy companies can use AI to create simpler, more human and more effective customer experiences.