Passionate Customer Experience Head of Strategy responsible for strategy, transformation and assurance supporting the delivery of Yorkshire Water’s ambition to put people at the heart of everything we do.  Currently leading programmes on tech transformation, insight, journey design, channel strategy, customer and colleague engagement, business design and partnership strategies.  Motivated and driven by working collaboratively with people to improve performance and outcomes for customers.  Winner of the Customer Service Change Maker Award at the UK Customer Satisfaction Awards 2020.