INTERVIEW

United in Purpose – Customers at the Heart

Andrew Ward, Chief Executive Officer – Customer Business, Scottish Power
Daniela Haldy-Sellmann, Head of Energy & Natural Resources Industries, SAP

Scottish Power and SAP are defining the future of the energy retail business, unlocking the potential of the latest technology and innovation to truly put customers at the heart of everything they do. Hear from on Andrew Ward, Chief Executive Officer – Customer Business, Scottish Power and Daniela Haldy-Sellmann, Head of Energy and Natural Resources Industries, SAP on how they have done it and what key lessons they take from their partnership.

About SAP

SAP is the leading provider of on-premise and cloud-based utilities solutions worldwide. SAP and its partners offer innovative utilities and energy solutions that address specific industry needs help to achieve cost-effective transformation and sustainable growth.

Our portfolio contains solutions for the whole value chain of a utilities companies. SAP E-Mobility helps you to manage mobility network efficiently. Asset Management solutions empower utilities technicians to rapidly resolve issues and boost customer satisfaction from mobile tools to AI-based recommendations. You can track equipment and IoT data in a central repository that makes it easier to collaborate on asset maintenance, usage, and failures. With SAP Predictive Asset Insights you can manage the health of your utility assets with predictive maintenance and planning based on insights from IoT sensors, machine learning analytics and digital twin simulations.

Intelligent Customer Experience helps you to engage the right customers and allows you to understand your customers using AI-powered analytics. Our smart metering solutions provides advanced analytics and dashboards to monitor, manage and forecast energy consumption.

The energy industry is undergoing a transformation, SAP and its partners offer solutions that cover the new market requirements.

For more information, please visit https://www.sap.com/.

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