INTERVIEW

Transforming the customer experience in utilities

Nick Emanuel, Lead Senior Solutions Architect, Quadient 

As the market grows increasingly competitive it has never been more crucial for utility companies to understand their customers and deliver on their needs. Nick Emanuel, Lead Senior Solutions Architect, Quadient explores how to get these insights, the role of new technology, and how this will ultimately transform the customer experience.

About Quadient

Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organisations to transform the experiences for their customers through timely, optimised, contextual, highly individualised, and accurate communications for all channels. Our solutions bring together and activate the entire organisation in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey. Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence.

For more information, please visit www.quadient.com.

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