Get your copy of ‘Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry’ today!

In the wake of regulatory scrutiny, the rise of challenge brands and the pressures of the pandemic, utilities have been forced to reinvent their customer experience and rebuild their workforce to match.

Future of Utilities spoke to three customer experience experts to get a view of the opportunities and challenges ahead.

Hear from:

• Adam Firbank, Journey Practice Lead Customer Communications, British Gas
• Dawn Creighton, Head of Customer Strategy and Experience, Northumbrian Water
• Ian Blackburn, Head of Customer Success, Blue Prism