Nikki has over 25 years of experience in retail in the broadest sense; from “bricks and mortar” to digital businesses. Nikki started her career with Marks & Spencer before taking up Divisional Director/ C-suite posts with WHSmith, Centrica, Telefonica and Drax (Opus Energy). Nikki joined SSE in 2019 as Managing Director of the Customer division, which provides energy solutions to over 500,000 businesses across Great Britain from SMEs to large corporates, and over 700,000 homes and businesses across the island of Ireland. SSE has the broadest renewable generation portfolio in the UK, creating a real opportunity to drive change in the energy industry and society. Our Energy Customer Solutions businesses are focused on delivering new and innovative ways to make sustainable energy solutions accessible for our customers. Nikki is also a Non-Executive Director for Pendragon Plc, a Leadership Fellow at St Georges and a Mentor and Coach with a focus on Inclusion and Diversity.  https://www.linkedin.com/in/nikkiflanders1/