Jo is the Director of Customer Operations in Business Stream responsible for Customer Services, Metering and Billing, Customer Account Services, Revenue Maximisation and overall customer experience.    Prior to this Jo was the Head of Customer Data and Experience in Standard Life where her role was to embed the customer voice throughout Standard Life through effective insight gathering to drive a customer focussed mind set. 

Jo has held significant operational roles in other industries primarily within a Customer Service environment.  Prior to joining Standard Life, Jo was Head of Credit Strategy and Risk in Scottish Power’s Energy retailing business.  She has also previously worked in the water industry, local government and charitable sector.