Douglas leads a committed team of 4,000 employees, stretching from Stranraer to Shetland – who are dedicated to delivering the same consistently high-quality service to all Scottish Water customers – in the supply of water, the disposal of wastewater and the protection of the environment.
Scottish Water’s focus on delivering for customers is its core strength – and its ambition is to keep building the trust of our customers, and delivering ever better value for them.
While Scottish Water has delivered great improvements since it was formed in 2002, there is so much more that it can, and will, do to serve its customers well and support its local communities.