I am a customer champion with over 18 years experience in the areas of business transformation, customer experience, operational management & driving digital transformation. I have a proven track record of delivering results and I believe this is down to my investment in people and building strong, effective teams that have the customer at the core of everything they do.

Specialities: listening to customers and championing their needs; CX design; digital strategy design and implementation; technology innovation; creating followership; customer value management; contact centre operations; partner management; regulatory & compliance.