Alain Bollack leads the Utility retail practice for Capgemini Consulting in the UK. Alain and his team are working with utilities clients to adapt and transform their business model in the light of the disruption in the sector. It includes the transformation of front-end and back-end operations, developing and implementing at scale innovative value propositions for connected homes, transforming customer experience and reducing the end to end cost to serve.

Alain has over 25 years of experience working with clients around the world on large transformations and has advised some of the largest utilities companies across the world on their smart energy programmes.