The growing pressures of increasing market volatility, narrowing margins and changing customer needs requires a revolution in energy retail. Resilient meter-to-cash capabilities are a prerequisite for retailers to create a step change in customer care using the latest software advancements, including AI, to drive product uptake and customer retention through tailored offerings. This technology serves as a gateway to the optimisation of the connected home where energy retailers become a one-stop-shop for low-carbon solutions, introducing a new category of personalised energy bundles.
This roundtable will explore the opportunities for retailers in the new energy landscape, the key strategies for overcoming transformation challenges, and the outcomes for the energy transition at large.
Aimed at leaders working in a wide range of functions – including transformation, digitalisation, CX, data, innovation, and much more. Don’t miss insights on:
- Challenges facing retailers across the different stages of designing, testing, launching new propositions
- The opportunities created by data science and AI to supercharge innovation
- Building customer trust and boosting adoption
Welcome and participant introductions
DiscussionÂ
- How can energy retailers transform to offer more personalised propositions and bundles?
- What are the key barriers to deploying and scaling low-carbon tech solutions in retail energy, and how can they be overcome?
- From EVs to smart heating: how can suppliers build, test and scale new products and propositions at pace?
- Where can effective use of AI improve the customer experience? What opportunities does this create for retailers to deepen their customer relationships?
- How can the latest technologies help retailers win customer trust and boost the adoption of low-carbon technologies?
Closing remarks
(60 minutes)
Panellists:
Request an invitation
This roundtable is designed for senior figures working across utilities.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 19 March. All invitation requests will be vetted and approved (or declined) by the organiser.
About Kaluza
Kaluza is the advanced software platform for energy. From revolutionising billing to smart electric vehicle charging, Kaluza’s technology is empowering some of the biggest energy suppliers to better serve millions of customers. Its real-time cloud platform transforms supplier operations, reducing cost to serve and boosting customer engagement. Powered by Kaluza, suppliers can invest in innovating for tomorrow’s customers and drive decarbonisation with smart, low carbon technologies that not only reduce energy bills, but lay the foundations for a more flexible energy system.
Kaluza is a B Corp-certified business with over 550 employees across seven global hubs.
www.kaluza.com