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Re-imagining customer communications: delivering effective customer journeys in energy and water


Harnessing innovation to engage and assist customers at a moment of change



Louise Walsh | Speaker

Louise Walsh

Chief Customer Contact Officer, Utilita Energy

Shaunna Berendsen, Anglian Water

Shaunna Berendsen

CIO, Anglian Water

Jason Joyce, Head of Technology Group and Infrastructure, E.ON UK

Jason Joyce

Head of Technology Group and Infrastructure, E.ON UK

Nick Emanuel, Senior Solutions Architect, Quadient

Nick Emanuel

Senior Solutions Architect, Quadient

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About Quadient

Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organisations to transform the experiences for their customers through timely, optimised, contextual, highly individualised, and accurate communications for all channels. Our solutions bring together and activate the entire organisation in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey. Quadient supports thousands of enterprise clients and partners worldwide across various key industries, such as utilities in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

For more information, visit https://www.quadient.com/en/customer-communications/inspire-evolve