The Impact of Digital Transformation on Customer Service

“I think its really exciting”

From robotics to an omni-channel approach, find out how the utilities sector are embracing technology to keep pace with growing customer expectations.

    • Heidi Mottram, Chief Executive Officer, Northumbrian Water
    • Liz Jenkins, Head of Innovation, British Gas
    • John Leslie, Head of National Control, National Grid ESO
    • Alex Rutherford, Customer Experience Change Manager, Wessex Water


Future of Utilities Summit, held in London every March is the the UK’s Leading Energy & Water Summit.

It attracts over 400 delegates and C-level speakers from both the Energy and Water industries.