The Impact of Digital Transformation on Customer Service
“I think its really exciting”
From robotics to an omni-channel approach, find out how the utilities sector are embracing technology to keep pace with growing customer expectations.
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- Heidi Mottram, Chief Executive Officer, Northumbrian Water
- Liz Jenkins, Head of Innovation, British Gas
- John Leslie, Head of National Control, National Grid ESO
- Alex Rutherford, Customer Experience Change Manager, Wessex Water
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