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PANEL DISCUSSION

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Transforming strategies in the new energy landscape

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Customers want more, and utilities can supply it

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This webinar explores how to quickly and easily put new offerings in front of energy customers at all stages of customer experience, using a well-integrated digital platform designed to sharpen retail suppliers’ competitive advantage.

The panel discusses:

• How can energy suppliers develop a competitive advantage in the new energy landscape?
• Which parts of the supply business are facing the biggest disruption at the moment?
• To what extent is the industry divorcing from the traditional model of the vertically-integrated ‘beast’?
• Why is it so important to offer something different at the moment?
• How can companies change their offering whilst protecting their margin?
• To what extent will the role of an energy supplier become entirely service-based?
• How can technology be used to combine commodity and non-commodity service offerings?
• How can companies get creative when exploring new service offerings?
• What tools can be used to ensure that products are truly customer-centric?
• How can technology help to ensure that offerings continue to be tailored after deployment

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The panel of experts:

Lizzie Hieron, Managing Director, Social Energy

Jonathan Tudor, Director of Technology & Innovation Strategy, Centrica Innovations

Bjoern Reinke, Director of Data & Data Science, Drax Retail

Kelly James, Vice President and General Manager, Vlocity Energy & Utilities

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In partnership with:

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Legacy systems and manual processes still run the utility industry. Why? Because there has not been a comprehensive solution that specifically addresses the complexities of service, engagement, and sales across the full customer base – residential, commercial, and industrial – Until now.

Vlocity Energy & Utilities provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

Visit the website

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