Event Platform FAQs


Q: Which platform are you using to host the event?

We have chosen Grip as the online event venue. It is an online platform that allows you to customise your event schedule and watch the content live, whilst setting networking with other attendees and exhibitors at the forefront of your experience. 

The platform uses natural language processing, advanced algorithms and deep neural networks to constantly learn about your professional goals and interests. Grip takes the work out of networking and content choosing through intelligent matchmaking – making it more fun and giving you a higher return on your time.

Q: How and when will I get access to Grip?

When the event platform is live, you will receive an email notification with directions on how to activate your account. An account will have already been made for you when you signed up, all you need to do is follow the instructions in the Welcome Email, set your password and complete setting up your profile.

Q: Does the platform work on multiple devices?

Yes. You can use any device to access the platform – desktop, mobile or tablet. 

You can also access the event through an internet browser or through the MarketforceLive Events app (our parent company).

For any virtual episodes, we do advise that if you are most interested in watching the live streamed content, do this on a desktop for the best viewing experience. You can then login to the mobile app to conduct your networking for optimum use of the platform.

Q: I’m only here for content viewing, do I login to the same platform?

If you registered and only want to view content, you can do so by focusing your efforts on the Event Agenda and My Schedule sections of the platform. 

If your ticket does not include networking, you will only have access to the Event Agenda and My Schedule sections. You will not be able to interact with other attendees, speakers or exhibitors. You will however, be able to upgrade your ticket at any time, if you wish to take part in the Networking side. 

The live and on-demand content will only be accessible via Grip.


Q: How do I login?

You will receive a Welcome Email with your login credentials, which is made up of your email and a unique registration ID.

Navigate to the event platform, click “Login” and activate your account by using your email and registration ID. 

If you have not received a Welcome Email, please contact support@marketforcelive.com.

Q: How do I update my profile?

As part of the profile activation process, you will be able to fill in some profile questions that will appear on your public profile on the platform. This will also aid the matchmaking engine with providing you with the best recommendations of content and attendee connections. We highly recommend that you complete this section at the profile activation stage. 

To further update your profile, click on Profile in the top menu. From here, you will be able to complete your profile with a picture and a summary. 

The more complete your profile, the more meaningful connections you’ll be able to make. And remember to click Save!

Q: I can’t find my login credentials. How can I retrieve them?

Your login credentials will be listed on your Welcome Email. 

If you can’t find the email, please contact us via support@marketforcelive.com directly.

Q: My Registration ID is not recognised. How do I retrieve it?

Your registration ID should be included in your Welcome Email. If you have not received your Welcome Email, please contact support@marketforcelive.com

Q: My email address is not recognised. What do I do?

There are several reasons for your email not being recognised. 



You have not registered yet.

Visit the event website and register for the event. You can see our list of upcoming events here: www.marketforcelive.com/events

You registered within the last 59 Minutes.

New registrants will typically gain access within 60 minutes of having registered. 

You registered using a different email address

Check where you received your registration confirmation email when you first registered for the event. We do require a valid business address. 

Contact support@marketforcelive.com if you cannot find this. 

Q: I activated my profile, but now I can no longer login. What can I do?

Try resetting your password. Go to the login page of the event. Insert your email address that you registered with. 

Click “Email me a password reset link” and this will send an reset password email (please do check your spam folders). 

Once you have received the email, click “Reset your password”. 

When you land on the page, create a new password and click Reset Password. 

You will then be redirected to the login page of the platform to login using your new password.


Q: How do I connect with other attendees?

Use the “Interest” button. Across the platform you will see “Interested” buttons next to fellow attendees, speakers and sponsors. For any person or sponsor company that you’d like to connect with, simply click this button! The person and/or sponsor company will be notified and can take an action to complete the connection. This is also reversed, so you can see who is interested in you in the “Interested in you” section. 

Book 1-1 meetings. Request a meeting with an attendee or company straight away by clicking the “Meet” button. Make sure to include a personalised message to tell the recipient why you’d like to connect with them and schedule a meeting.

Q: How do I find out more about an attendee?

From any listing you will see basic information such as Name, Job Title, Company, and Profile Picture. 

To expand someone’s profile, click into who you’d like to find out more. To get even more information, click on their name and you’ll get to their full profile page. 

Q: Can I connect with event speakers?

Yes. The speakers will be available to connect with on the platform. 

However, they may not be as responsive as other attendees due other event activities such as preparing for speaking sessions and expected volume of requests. 

You’ll be able to show interest in a speaker from the Full Speaker List or from within a session.

Q: How do I connect with a Sponsor Company?

Visit the Sponsor Hubs! This is where our event sponsors will have all the information about who they are. 

Show interest. If there’s a sponsor company that you find interesting – press that “Interested” button from anywhere on the platform – the sponsor listing, their speaking session and so on. You can also show you’re interested in that company by starting a chat with a sponsor representative!

Visit the Sponsor Hubs. Wherever you are on the platform, click on the Sponsor Company name. This is where you will find out everything about that company.To start a connection with that company, you can press that “Interested” button or even request a meeting straight away. There is also a live chat function to get in touch with the company.


Q: How do I request a meeting?

Requesting a meeting has never been easier! 

First, find the person you’d like to meet and click on their name to view their profile page. 

You can send a meeting request directly, or press that “Interested” button. 

When you request a meeting: suggest the date, the time, pick the location and include a personal message about why you’re interested in meeting this person. 

Throughout the platform, you will be able to see that “Meet” button across the platform for easy bookings.

Q: How do I start a chat with someone?

To start a chat with someone, you will need to be connected with them. To connect, you’ll need to fulfill one of the following:

Have a scheduled meeting with that person. If you have accepted a meeting request or someone has accepted your meeting request, you will be able to start a chat with that person. 

Mutual interest using the “Interest button. If you and another attendee have shown mutual interest with each other you can start chatting, without having to schedule a meeting first. Show interest in someone and wait for them to interest you back. Once they interest you back, you will receive an email notification that a connection has been made and for you to take action.

Q: Can I search for a specific person I want to meet?

Yes. You can use the search box on the left side of the top main bar. 

You can also go to “Attendee List” and filter by Status, Country, Company Name Job title, and other preferences to find the attendees most relevant to you.

Q: How will I be notified of meeting or interest activity?

You will be notified through desktop, mobile and email of a number of networking activities including: 

  • New meeting requests
  • Accepted meeting requests 
  • Cancelled meetings
  • Declined meetings
  • Reschedule meetings
  • 10-min Meeting Reminders
  • New established connections
  • People showing interest in you 
  • Meetings summary 

Once you are in the platform, all your notifications will also be listed under “Notifications”. 

Q: Are there specific times that I can schedule my meetings for?

Yes. Any days that the meeting rooms are open will be listed when you go to book a meeting.

Q: How will I know my availability for meetings?

When you request a meeting you have to pick a time. This drop down list of dates and times, will only show you the slots where you and the recipient are both available. 

This updates as you book meetings and add sessions to your Schedule.

Q: Where will my scheduled meetings take place?

For our on-site events/episodes, any in-person meetings will take place in our event space. This exact location will be specified in the meeting details. You’ll be able to locate the meeting space on the event floor plan (can be found on the app) and by the directional signage around the site.

Any virtual meetings will take place in the online meeting rooms, built in on Grip. 

No need to download new programs, create new accounts or leave the platform.

121-video-meetings | MoneyLIVE

Q: How long do the meetings last?

All in-person and online meetings are set to last 15 minutes. 

Q: How do I know the status of my meeting requests?

These are the different meeting statuses:

Scheduled: The meeting has been confirmed by both parties. 

Pending: Someone has requested a meeting with you and you need to approve it, decline or reschedule it. 

Awaiting Response: You have requested a meeting with someone and they need to approve it, decline it or reschedule it. 

Declined: The meeting has been declined by you and/or the other person.

Q: What is the “Interested in you” section?

This will show a list of all attendees that have pressed the “Interested” button or requested to meet you. Make sure to respond to them by showing interest back or accepting their meeting request.

Q: What is the “My Connections” section?

This section gives you an overview of all the connections you have made, either through a scheduled meeting or a mutual interest with someone. 

All your connections listed in this section are available to start chatting or to request a meeting with.

Q: What is the section “Recommended for you”?

Grip’s matchmaking platform is set to provide you with recommendations of people that the matchmaking engine finds relevant to your networking needs. 

The engine uses the information you have entered on your profile and learns from your behaviour on your platform. The algorithm continues to refine the networking recommendations as you go. 

Basically, the more you use the platform, the more the recommendations become targeted!

Q: What is the difference between “Interested in” and requesting a meeting?

The interest tool allows you to open the channel to start chatting, learn more about each other and ultimately if after chatting you want to schedule a meeting then you can. 

The meeting tool cuts right to the chase and allows you to schedule a meeting with an attendee.

Q: What if I’m shown a profile that I’m not interested in?

You always have the option to “Skip” an attendee that you don’t have any interest in chatting or meeting with. Any attendees that you skip, will feed into the “Skip List” section. You can always refer back to this section if you have changed your mind. 

Don’t worry – the person on the other side will never know if they have been skipped.

Q: Will meetings ever clash with content sessions?

If you have added a content session to your Schedule, this time will automatically be blocked out of your calendar and prevent you from booking a meeting at the same time. 

This is to ensure that you don’t miss any of the content!

Q: What happens after the event?

While you won’t be able to schedule or request any new meetings, you can still show interest in attendees and start chatting.

Any existing connections will still exist for you to continue the conversation until you take further action to connect outside of the Grip platform. 

We do recommend that to get the most out of your return on time, to ensure that you have connected with everyone you wanted to connect with before the end of the event, as this is when your fellow attendees will be the most active


Q: Where are the meetings held?

The meetings are held directly on Grip in the Online Meeting Rooms. 

121-video-meetings | MoneyLIVE

Q: How do I access the Online Meeting Room?

You will  be able to access the meeting room for any given scheduled meetings directly within the platform via the My Schedule section. 

The Online Meeting Room link will be available 5 minutes before the scheduled meeting. 

Click on “Open Virtual Meeting Room” to attend your meeting. 

You can go in and out of the Online Meeting Room within the scheduled time, however, once the meeting time has expired, you will be unable to access the Online Meeting Room.

The meeting duration is not limited once you are in the virtual meeting room.

Q: Can we do video meetings?

Yes! Just turn on your camera using the button in the Online Meeting Room. 

121-video-meetings | MoneyLIVE

Q: Do I need to download anything on my computer to hold meetings?

You do not have to download any extra software to have meetings. Everything is built seamlessly into the Grip platform.

Q: What platform are you using to hold the online meetings?

The online meetings rooms on Grip are powered by Whereby.

121-video-meetings | MoneyLIVE

Q: What else can I do in the online meeting room?

Apart from of course being able to have a 1-1 online meeting, you can: 

  • Review the profile of the person you are meeting
  • Send a chat message to the person you are meeting
  • Share your screen

121-video-meetings | MoneyLIVE

Troubleshooting articles (hosted on Whereby)


Q: Can I personalise my agenda?

Grip is designed to make sure you get the most personalised event experience. 

Explore the full Agenda and add the content sessions that you are most interested in to your Schedule. 

You can find your personalised schedule in the “My Schedule” section.

Q: The Agenda section only shows a summary of the session, where can I find all the details?

To find the full information about a session, click on the title of the session you’re interested in. This takes you to a page with details of what the session will cover and links to the speakers featured in the session. 

Q: How do I add content sessions to my personalised schedule?

From the Agenda. Click the calendar button on the right hand side of each individual talk. If this icon is white with a colored outline, then you have not added this to your schedule. If the icon is filled in with block color, this means you have this in your personalised schedule already. 

From the full session profile. Click “Add to Schedule” and the session will be added to your schedule.

Q: How do I remove content sessions that I’m no longer interested in watching?

From My Schedule. Simply click the calendar icon so it changes from a filled in color to an icon with colored outline. 

From the full session profile. Click “Remove from Schedule” and the session will be removed from your schedule.

Q: How do I join the live stream? (Virtual Episodes only)

You will only be able to join the live stream of a session if you have added the session to your schedule.

When the session starts, click into the session you would like to watch, and the live stream player will appear automatically. 

*Please note, that all sessions will be streamed to you live, so you may be catching the end of beginning of another session if you’re clicking into the session earlier than scheduled! 

Q: Will I be able to ask questions during a session?


Virtual Episodes: Once you have joined the live stream, there will be a section on the right hand side of the screen for submitting questions to the speaker. Simply write and post your question here for your chance to get it answered. 

In Person Episodes: Find the relevant session in the agenda, and on the right hand side of the screen, you’ll see the Q+A  bar to submit questions to the speakers. Simply write and post your question here for your chance to get it answered. 

*Please note: All questions and comments are moderated by a member of our team. 


Q: Will I get reminders to watch sessions I have added to my agenda?

Yes. You will receive a desktop notification and an email notification reminder, 10 minutes before a session starts.

Email notification: 

Q: Will content sessions clash with my meetings?

No. When you have accepted a meeting time or added a session to your schedule, your availability in the meeting calendar will be blocked. We don’t want you to double or triple book yourself! 

Everything will be outlined in the “My Schdule” section of the platform. 

Q: I'm interested in two sessions happening at the same time. What do I do?

Unfortunately, you cannot add two content sessions happening at the same time to your agenda. This is to ensure that your agenda doesn’t get cluttered and so that you get the most out of the time spent on the platform.

Why not sign up a colleague, to ensure all the live content sessions are attended by a member of your team; and to share notes and key takeaways after. 

Q: Will the sessions be available on-demand?

Yes. The speaking sessions are recorded and will be made available online. 

However, please understand that some speakers may request for their session to not be published due to exclusive information being shared with the audience or simply at their request. 

When the on-demand video is available, click into the session you would like to watch on-demand and if available the player appears automatically. 

Q: How long will the session be available on-demand for?

On-demand sessions will be available on the platform for 30 days from the end of the virtual sessions.

For in-person episodes, we will release the On Demand recordings 2 weeks after the event episode date, and they will be available online for 30 days from that date.

Q: Will I be able to download the speaker slides?

Yes. The available speaker presentations will be downloadable from the individual session by clicking “Get Session Content”.

However, please understand that some speakers may request for their presentation not to be shared to the audience.


Q: What data is stored on Grip?

Your Name, Job Title, Company, Email, and Country Location will be stored on the platform. Please see our Privacy and Cookies Policy for a full list of where your data is stored. 

At the point of registration, you will also be asked a number of preference questions. The answers to these will be attached to your profile and stored on your platform. You may add and/or remove this information as you see fit. However, the more information you provide, the better your recommendations will be. Any additional profile information that you add to your own profile, such as a summary, social media profiles etc, will also be stored on Grip.

This information, with the exception of your email, will be public to those event attendees who have activated their Grip accounts. This information will not be visible to the general public.

Q: How will my data be used on the platform?

Grip uses the information received from you, from social accounts you authorise Grip to access, from the event organiser and from your use of the app. Grip uses it to intelligently recommend other users of the service and to provide you with a highly personalised experience.

Upon account activation, Grip will also ask for your consent to aggregating your usage data on an anonymous basis with other users’ data for statistical and analysis purposes. You are not required to consent to this to access the platform. You can read their Terms & Conditions here: https://grip.events/terms-of-use

Q: How will my data be shared?

Personal information (Name, Job Title, Company, Country) and any additional information you provide, will be public to other users of the platform. Your contact details will never be made public or shared on Grip, unless you willingly share these details with other users on your profile, via chat, in a 1-1 meeting or in a virtual roundtable.

Your personal data including email and phone number, may be shared with a sponsor company as stated in our Privacy & Cookies Policy. By activating your account to Grip, you are asked to consent to the use of your personal data being shared with sponsors of the event that you’ve shown interest in, whose sponsored sessions you add to your schedule, whose sponsored session you’ve watched, whose hub you visit and whose personnel/representatives you meet, whether in a 1-1 meeting or virtual roundtable.

Q: Can I remove myself from networking?

Yes, you can remove yourself from networking features. Please contact support@marketforcelive.com to request to be removed. 

By removing yourself from networking, you will still have access to the content sessions.


Q: I'm a speaker, what do I need to know?

If you are speaking at this event and have questions, please contact the event manager at events@marketforcelive.com.


Q: I'm a sponsor, what do I need to know?

If you are a sponsor at this event and have questions about your participation, please contact the event manager at events@marketforcelive.com.