Driving operational excellence in utilities

19 June |  11:30am BST | QEII Centre, London

At a time where utilities companies are facing the need to improve customer experience, achieve financial sustainability and ensure compliance, how can modern Business Process Outsourcing (BPO) help? In partnership with Cognizant, this roundtable will discuss the options, the opportunities, and the challenges of modern BPO. Join this session to understand how you can unlock cost optimisation, productivity gains, and efficiency savings, particularly in times of uncertainty.


Liz Mathews

Head of Procurement Transformation, Anglian Water


19 June | 11:30am BST
60 minutes

Welcome and participant introductions


  • Understanding modern BPO: what is it? And what tangible business outcomes can it deliver?
  • Which areas of utilities companies have the greatest opportunity for impact?
  • Examples of best practice: how are utilities companies streamlining operations to improve efficiency?
  • Customer experience and cost optimisation: is there a trade-off? If so, where does the balance lie?
  • GenAI and automation: how are emerging technologies impacting BPO services?
  • From regulatory compliance to distribution planning to fault detection: what are the quick wins for operational excellence?
  • What opportunities can modern BPO provide for utilities companies during times of uncertainty and change?

Closing remarks

Request an invitation

This roundtable is designed for senior figures working across utilities.

Fill in this short form if you meet the above criteria and would like to participate in the discussion on 19 June. All invitation requests will be vetted and approved (or declined) by the organiser.


Cognizant logo

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.