EXECUTIVE ROUNDTABLE

Becoming an agile energy company

Creating a culture to build, test, scale, repeat

20 March |  16:45pm CET | SugarCity, Amsterdam

Customers are increasingly on the hunt for new, innovative propositions that make managing their household energy​ ​cheaper, easier, and greener. With 94% of energy providers reporting that their ability to move quickly is a challenge, how can they focus on growing and nurturing a loyal customer base as the energy transition gathers pace? 

As customers embark on these decarbonisation journeys, the choices ​​they make will decide if energy companies thrive or fade in the transition. In partnership with Kaluza, this roundtable will explore how suppliers can build an organisation that can respond to consumer trends quickly, roll out leading low-carbon tariffs at ​speed​, and ensure the ability to innovate and find winning propositions.

What we will explore

  • Changing customer expectations of energy companies and how to optimise to stay competitive in the energy transition.
  • Overcoming the struggle to rapidly innovate to meet changing needs with agility.
  • Identifying the right technology and propositions for a seamless end-to-end customer experience.
In person Roundtable event MoneyLIVE Summit

Agenda

20 March | 16:45pm CET
60 minutes

Welcome and participant introductions

Discussion: 

  • Staying ahead in the energy transition: how are customer expectations of energy suppliers evolving?

  • Enacting rapid innovation: what hurdles are European suppliers facing?

  • From EVs to smart heating: how can suppliers ​rapidly ​build, test and scale new products and propositions?

  • Meeting the customer’s needs: how can companies optimise for customer-centricity?

  • Supercharging digital transformation: identifying the right technology for large-scale modernisation

  • Ensuring a seamless end-to-end customer experience: why is the right technology critical?

  • Navigating ​a fast-changing landscape​: how can companies balance staying ahead in the market with ensuring reliability for customers?

  • Staying agile for the long-term: how can agility ​become​ ingrained in a business’​ ​DNA?

Closing remarks

Request an invitation

This roundtable is designed for senior figures working across utilities.

Fill in this short form if you meet the above criteria and would like to participate in the discussion on 20 March. All invitation requests will be vetted and approved (or declined) by the organiser.

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About Kaluza

Kaluza is the leading intelligent energy platform powering the future of energy. From revolutionising billing to smart electric vehicle charging, Kaluza’s SaaS technology is empowering some of the biggest energy suppliers to better serve millions of customers. Its live data platform transforms supplier operations, reducing cost to serve and boosting customer engagement. Powered by Kaluza, suppliers can invest in innovating for tomorrow’s customers and drive decarbonisation with smart, low carbon technologies that not only reduce energy bills, but lay the foundations for a more flexible energy system.

For more information, visit https://www.kaluza.com/